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Stair lift
complaints
Making a complaint about a
stair lift can be difficult and distressing.
Most companies should deal
with complaints in a professional and speedy
manner.
Breakdowns and servicing
problems should be dealt with on a routine basis by warranty
and annual maintenance schemes. Other complaints can cover
pressure selling of stair lifts and cost of warranties when
compared with insurance based warranty agreements provided
by third-party insurers.
It can pay to find out what
a company's stair lift complaint procedure is before you
have one installed. Do they have a policy? Are they happy to
let you know of its terms? Will they deal with any
complaints in a short period of time?
In the United Kingdom the
British Healthcare Trades Association is an organisation
made from more than 400 companies involved in the supply of
mobility aids, including stair lifts.
Its website
states: "One of our most important roles is to maintain
the highest standards.
"Every BHTA member company
has signed up to a special Code of Practice. It's not just a
piece of paper. It has been granted full Office of Fair
Trading approval under the Consumer Codes Approval Scheme
(CCAS)."
BHTA members agree to bide
by a code that binds them to certain standards. These
include not carrying out any pressure selling, offering an
independent redress scheme if something goes wrong and
terminating membership for members that break the
code.
Further details are on the
BHTA website at www.bhta.net
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